Frequently Asked Questions
CAN I REQUEST FINISH SAMPLES?
Yes! Contact our Sales Team and we’ll send you free finish samples! This is a great way to avoid returns if you’re deciding between several finish options!But freight collected.
WHAT ARE YOUR LEAD TIMES? WHEN WILL MY ORDER SHIP?
Because our lights are manufactured by orders, it typically takes between 7 to 14 weeks to complete an order. However, lead times may vary due to the current order volume and any customizations made to your fixtures. If your order is time sensitive, get in touch with our Sales Team!
I NEED MY PRODUCTS. CAN I GET EXPEDITED SHIPPING?
Yes, we absolutely can upgrade your order with expedited shipping! Contact our sales team for shipping rates!
I RECEIVED A VENDOR PRODUCT FROM THE MANUFACTURER. CAN I RETURN IT TO THEIR ADDRESS?
Unfortunately, no. Most manufacturers do not accept returns or offer refunds. Give us a call if you have any questions. We’re happy to clarify!
DO YOU ACCEPT RETURNS? IF SO, HOW DO I RETURN A PRODUCT?
Yes, we accept returns on most orders! See our return policy or contact our sales team for more information.
DO YOU OFFER DISCOUNTS FOR LARGE ORDERS OF MULTIPLE PRODUCTS?
We do offer discounts for large orders! Get in touch with our Sales Staff to find out if your order qualifies!